Project Management

The purpose of implementing this project is to merge the 40 regional & departmental centres for ABC Corp (NAME?) into a interior(a) call centre. This smartly setup facility is required to have 400 staffs in primitive which include relocating most of the existing employees plus extra refreshed hiring for unique positions. A building at Changi (NAME?) has been selected as an exemplification site with its location close to both airdrome and sea port. State of the art technology such as the factual time satellite location tracking, advance television strategy conferencing room and online registry for posting of parcel leave alone(predicate) arrive at the nodes a whole new level of experience the mode they deliver their goods. With these enhance system getable for the hub centre, it is expected to modify both response level and customer satisfaction that will eventually leads to improvement in gross revenue and profits. An estimated period of 2 age is required for all the constructions and renovations survey to be through up before the new social unit can go ripey operational. Business Case Objective Estimated exist to the setup of this new facility will be close to $100M. Further expand breakdown is shown at table below. It would consider 5 forms in time before they could breakeven and start to soak up in profits.

By managing a large hub centre rather of some(prenominal) call centers at various areas, an estimated potential savings of $200K per stratum could be achieved with the target to reduce operating cost by 10% overall. The labour cost will increase by 15% with the hiring of new senior supervi! sory and specialist staffs unless it is justifiable with the increase in profits by $20M per year. This discipline call center may also bring in other intangible benefits such as improvement to public lecture to time, customers satisfaction, boost brand name awareness and potential sixth sense into American and European market.If you want to get a bountiful essay, order it on our website: OrderCustomPaper.com

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